Delivery - Methods (within South Africa)
1. RAM Hand-to-Hand Couriers
Cost
R150.00 for the first item, and -
R25.00 for each additional item thereafter on the same order.
Description
Delivered to your physical address using RAM Hand-to-Hand
couriers.
ETA
Usually 1-4 business days from date of dispatch. Deliveries are made between 08:00 - 17:00.
Insurance
Delivery is insured for any single order in total of R8000.00 or
less.
If the order total amounts to more than R8000.00, the customer is
provided the option of adding Optional Insurance charged at 1% of
the order total. Should Optional Insurance not be taken by the
customer in this case, any loss, theft or damage or compromise of
the contents of the order during transit will be the sole
responsiblity of the customer. exCellular.co.za and/or the
courier utilized will not be liable for any such compromise.
Accessories: Important
exCellular.co.za specializes in the supply of Mobile Phones and
Tablet PCs - and as such exCellular.co.za tries to maintain a
constant level of stock-availability on-hand. In the instance
where an accessory (e.g. Screen Protector, Protective Case) is
ordered alongside a Mobile Phone or Tablet PC - delivery may take
longer. The reason for this is that since the Accessories market
is so individualistic and vast in nature, exCellular.co.za DOES
NOT under any circumstance keep stock of accessories on-hand. The
delay involved would however be minimal, as all accessories are
supplied by local distributors. In the event that an accessory is
out of stock from the suppliers, the client will be notified
immediately upon exCellular.co.za finding out - and the customer
will be given the option of being delivered what is available on
the order placed and refunded for what could not be made
available, or the customer will be offered a refund for the full
order if this is what the customer desires. Alternatively,
exCellular.co.za will also compile a relevant list of similar
accessories that are available, and the customer could opt for
the alternative accessory. The difference in price would mean
that - if lower than the original accessory ordered, a refund
will be processed for the difference - and if higher than the
original accessory ordered, the customer will be required to
advance a payment for the difference.
Delivery - Methods (outside South Africa)
1. Internet Express Couriers
Cost
R850.00 for the first item, and -
R50.00 for each additional item thereafter on the same order.
Kindly note, we are reviewing various other options to find a
more feasible and cost-effective method for customers outside of
South Africa. We thank you for your understanding and patience.
Description
Delivered to your physical address using Internet Express
couriers or affiliated agents of Internet Express couriers.
ETA
Usually 6-12 business days from date of dispatch. Deliveries are made during standard business hours.
Insurance
Insurance is compulsory and is charged at 2.28% of the order
total.
Fees
Please note that the customs/importation office of your country
may charge additional fees such as but not limited to VAT, Tax,
Duties and/or other importation fees upon arrival of the order in
your country. The customer is fully liable for these additional
fees and exCellular.co.za will not accept responsibility or
liability thereof. Please contact us should you feel that there
may be a legal workaround in this regard.
Accessories: Important
exCellular.co.za specializes in the supply of Mobile Phones and
Tablet PCs - and as such exCellular.co.za tries to maintain a
constant level of stock-availability on-hand. In the instance
where an accessory (e.g. Screen Protector, Protective Case) is
ordered alongside a Mobile Phone or Tablet PC - delivery may take
longer. The reason for this is that since the Accessories market
is so individualistic and vast in nature, exCellular.co.za DOES
NOT under any circumstance keep stock of accessories on-hand. The
delay involved would however be minimal, as all accessories are
supplied by local distributors. In the event that an accessory is
out of stock from the suppliers, the client will be notified
immediately upon exCellular.co.za finding out - and the customer
will be given the option of being delivered what is available on
the order placed and refunded for what could not be made
available, or the customer will be offered a refund for the full
order if this is what the customer desires. Alternatively,
exCellular.co.za will also compile a relevant list of similar
accessories that are available, and the customer could opt for
the alternative accessory. The difference in price would mean
that - if lower than the original accessory ordered, a refund
will be processed for the difference - and if higher than the
original accessory ordered, the customer will be required to
advance a payment for the difference.
Delivery - Essential Reading
Delivery is subject to payment receipt and stock
availability by exCellular.co.za. Customers are liable for costs
and fees associated with delivery - including optional insurance
where necessary. You must not make any purchase through this site
unless you understand and agree all our terms and conditions.
Once an order is placed with or at exCellular.co.za, it is deemed
that you have read and understood the terms and conditions for
any such purchase. Click
Here to read our terms and conditions.
Warranty
exCellular.co.za provides a 12 Month Limited Warranty on
all products sold by exCellular.co.za. This warranty is
designated in various areas on the exCellular.co.za website as
the "Excellular Standard Warranty".
If a product supplied by exCellular.co.za becomes faulty or malfunctions within the first 7 days of the product being in possession of the customer or receiver on behalf of the customer, exCellular.co.za will, at the cost of exCellular.co.za collect and either refund the customer in full or supply a brand new replacement - provided the the collection and redelivery location is within South Africa. A refund will only be granted once the product/s including packaging and originally-included/supplied accessories and/or equipment is received by exCellular.co.za. Any replacement will remain the sole and complete property of exCellular.co.za until the product/s being replaced has been received by exCellular.co.za included with all packaging and originally-included/supplied accessories and/or equipment.
If a product supplied by exCellular.co.za becomes faulty after the first 7 days of the product being in possession by a customer or receiver on behalf of the customer, the customer must, at the cost of the customer return the product to exCellular.co.za to redeem the warranty and must, at the cost of the customer collect the repaired or replaced product from exCellular.co.za once instructed.
Customers are responsible for backing up all data recorded on or within products bought from exCellular.co.za. exCellular.co.za will not be responsible for data and/or information loss incurred by but not limited to a product becoming faulty or malfunctioning of any sort. Customers MUST NOT include in any return their own equipment and/or accessories not originally-included/supplied by exCellular.co.za. exCellular.co.za will not accept any responsibility for loss or non-return of such articles.
exCellular.co.za requires that a customer print, fill in and sign a Warranty Form. Click Here to be directed to the Warranty Form.
Click Here to view the complete warranty policy details within our terms and conditions.
Returns
exCellular.co.za will refund a customer in full for
products purchased and returned within 10 business days of the
product being received by the customer.
The delivery costs and/or associated fees of the return of a product will be the liability of the customer returning the product.
Any product returned in this instance must be unopned, unused and unscathed in any way.
Any refund processed in this instance WILL NOT include delivery costs and/or associated fees. You will only be refunded for the purchased-price of the products.
exCellular.co.za requires that a customer print, fill in and sign a Return Form. Click Here to be directed to the Return Form.
Click Here to view the complete returns policy details within our terms and conditions.
Warranty and Returns - Essential Reading
You must not make any purchase through this site unless
you understand and agree all our terms and conditions. Once an
order is placed with or at exCellular.co.za, it is deemed that
you have read and understood the terms and conditions for any
such purchase. Click
Here to read our terms and conditions.