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Conditions of Use


exCellular.co.za and its affiliates provide their services to you subject to the following conditions.
If you visit or shop at exCellular.co.za, you accept and abide by all of the following conditions listed on this page.

Please read them carefully. In addition, when you use any current or future exCellular.co.za service or visit or purchase from any business affiliated with exCellular.co.za, whether or not included in the exCellular.co.za web site, you also will be subject to the guidelines and conditions applicable to such service or business.

ELECTRONIC COMMUNICATIONS

When you visit exCellular.co.za or send e-mails to us or communicate via voice transfer methods, you are communicating with us electronically. You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this site or via voice transfer methods. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of exCellular.co.za or its content suppliers and protected by South Africa and international copyright laws. The compilation of all content on this site is the exclusive property of exCellular.co.za and protected by South Africa and international copyright laws. All software used on this site is the property of exCellular.co.za or its software suppliers and protected by South Africa and international copyright laws.

LICENSE AND SITE ACCESS

exCellular.co.za grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of exCellular.co.za. This license does not include any resale or commercial use of this site or its contents;
Any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of exCellular.co.za. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of exCellular.co.za and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing exCellular.co.za's name or trademarks without the express written consent of exCellular.co.za. Any unauthorized use terminates the permission or license granted by exCellular.co.za. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of exCellular.co.za so long as the link does not portray exCellular.co.za, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

You may not use any exCellular.co.za logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use exCellular.co.za only with involvement of a parent or guardian. exCellular.co.za and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. exCellular.co.za reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant exCellular.co.za and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant exCellular.co.za and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify exCellular.co.za or its affiliates for all claims resulting from content you supply. exCellular.co.za has the right but not the obligation to monitor and edit or remove any activity or content. exCellular.co.za takes no responsibility and assumes no liability for any content posted by you or any third party.

Any order must be paid for within seven days of the order being placed. Therefore any order not paid for within the seven day period will be accepted by exCellular.co.za as a cancellation - and as such the order will no longer be valid.

COPYRIGHT COMPLAINTS

exCellular.co.za and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, contact us with your complaint.

PRODUCT DESCRIPTIONS AND ILLUSTRATIONS

exCellular.co.za and its affiliates attempt to be as accurate as possible. However, exCellular.co.za does not warrant that product descriptions or other contents of this site is accurate, complete, reliable, current, or error-free. If a product offered by exCellular.co.za itself is not as described, your sole remedy is to return it in unused condition. A product will not be eligible for return should an undesired specification not be met, or should the contents of the box not match that of a different supplier. The customer must enquire as to the stock availability and specifications of a product before making a purchase – and as such in the case of stock/detail/specification confirmation by exCellular.co.za, the customer must specify the respected details to be supplied. When an item is marked R 0.00 on this website it will be defined as a pre-order item where customers can place there names on a waiting list for this product. When exCellular.co.za obtains stock of this item from the manufacturers it will be priced accordingly and customers who have pre-ordered will be informed the moment stock arrives. We will not deliver any product marked R 0.00 as they are pre-order items. exCellular.co.za reserves the right to cancel any order and process a refund.

IMPORTED / BRANDED PRODUCTS

exCellular.co.za supplies not only locally-sourced products - but in other instances internationally-sourced products, commonly known as imported products, grey imports, or grey products. Official distributors located within South Africa ARE NOT not obliged to honour the warranty of internationally-sourced products. exCellular.co.za will be responsible for honouring the warranty directly. Refer to the Warranty Policy below for more information.
Certain products may be branded by a certain carrier or distributor, for example, the boot-screen will include the logo of the respected carrier the product was sourced from.

DELIVERY POLICY

Delivery - Essential Reading

Delivery is subject to payment receipt and stock availability by exCellular.co.za. Customers are liable for costs and fees associated with delivery - including optional insurance where necessary. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once an order is placed with or at exCellular.co.za, it is deemed that you have read and understood the terms and conditions for any such purchase.

Delivery - Methods (within South Africa)

1. RAM Hand-to-Hand Couriers

Cost
R150.00 for the first item, and -
R25.00 for each additional item thereafter on the same order.

Description
Delivered to your physical address using RAM Hand-to-Hand couriers.
ETA
Usually 1-4 business days from date of dispatch. Deliveries are made between 08:00 - 17:00.
Insurance
Delivery is insured for any single order in total of R8000.00 or less.
If the order total amounts to more than R8000.00, the customer is provided the option of adding Optional Insurance charged at 1% of the order total. Should Optional Insurance not be taken by the customer in this case, any loss, theft or damage or compromise of the contents of the order during transit will be the sole responsiblity of the customer. exCellular.co.za and/or the courier utilized will not be liable for any such compromise.
Accessories: Important
exCellular.co.za specializes in the supply of Mobile Phones and Tablet PCs - and as such exCellular.co.za tries to maintain a constant level of stock-availability on-hand. In the instance where an accessory (e.g. Screen Protector, Protective Case) is ordered alongside a Mobile Phone or Tablet PC - delivery may take longer. The reason for this is that since the Accessories market is so individualistic and vast in nature, exCellular.co.za DOES NOT under any circumstance keep stock of accessories on-hand. The delay involved would however be minimal, as all accessories are supplied by local distributors. In the event that an accessory is out of stock from the suppliers, the client will be notified immediately upon exCellular.co.za finding out - and the customer will be given the option of being delivered what is available on the order placed and refunded for what could not be made available, or the customer will be offered a refund for the full order if this is what the customer desires. Alternatively, exCellular.co.za will also compile a relevant list of similar accessories that are available, and the customer could opt for the alternative accessory. The difference in price would mean that - if lower than the original accessory ordered, a refund will be processed for the difference - and if higher than the original accessory ordered, the customer will be required to advance a payment for the difference.

Delivery - Methods (outside South Africa)

1. Internet Express Couriers

Cost
R850.00 for the first item, and -
R50.00 for each additional item thereafter on the same order.

Description
Delivered to your physical address using Internet Express couriers or affiliated agents of Internet Express couriers.
ETA
Usually 6-12 business days from date of dispatch. Deliveries are made during standard business hours.
Insurance
Insurance is compulsory and is charged at 2.28% of the order total.
Fees
Please note that the customs/importation office of your country may charge additional fees such as but not limited to VAT, Tax, Duties and/or other importation fees upon arrival of the order in your country. The customer is fully liable for these additional fees and exCellular.co.za will not accept responsibility or liability thereof. Please contact us should you feel that there may be a legal workaround in this regard.
Accessories: Important
exCellular.co.za specializes in the supply of Mobile Phones and Tablet PCs - and as such exCellular.co.za tries to maintain a constant level of stock-availability on-hand. In the instance where an accessory (e.g. Screen Protector, Protective Case) is ordered alongside a Mobile Phone or Tablet PC - delivery may take longer. The reason for this is that since the Accessories market is so individualistic and vast in nature, exCellular.co.za DOES NOT under any circumstance keep stock of accessories on-hand. The delay involved would however be minimal, as all accessories are supplied by local distributors. In the event that an accessory is out of stock from the suppliers, the client will be notified immediately upon exCellular.co.za finding out - and the customer will be given the option of being delivered what is available on the order placed and refunded for what could not be made available, or the customer will be offered a refund for the full order if this is what the customer desires. Alternatively, exCellular.co.za will also compile a relevant list of similar accessories that are available, and the customer could opt for the alternative accessory. The difference in price would mean that - if lower than the original accessory ordered, a refund will be processed for the difference - and if higher than the original accessory ordered, the customer will be required to advance a payment for the difference.

WARRANTY POLICY

Warranty Terms - Essential Reading

You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once an order is placed with or at exCellular.co.za, it is deemed that you have read and understood the terms and conditions for any such purchase.

Warranty Terms - General information of warranty

exCellular.co.za provides a 12 Month Limited Warranty on all products sold by exCellular.co.za. This warranty is designated in various areas on the exCellular.co.za website as the "Excellular Standard Warranty".

If a product supplied by exCellular.co.za becomes faulty or malfunctions within the first 7 days of the product being in possession of the customer or receiver on behalf of the customer, exCellular.co.za will, at the cost of exCellular.co.za collect and either refund the customer in full or supply a brand new replacement - provided the the collection and redelivery location is within South Africa. A refund will only be granted once the product/s including packaging and originally-included/supplied accessories and/or equipment is received by exCellular.co.za. Any replacement will remain the sole and complete property of exCellular.co.za until the product/s being replaced has been received by exCellular.co.za included with all packaging and originally-included/supplied accessories and/or equipment.

If a product supplied by exCellular.co.za becomes faulty after the first 7 days of the product being in possession by a customer or receiver on behalf of the customer, the customer must, at the cost of the customer return the product to exCellular.co.za to redeem the warranty and must, at the cost of the customer collect the repaired or replaced product from exCellular.co.za once instructed.

Customers are responsible for backing up all data recorded on or within products bought from exCellular.co.za. exCellular.co.za will not be responsible for data and/or information loss incurred by but not limited to a product becoming faulty or malfunctioning of any sort. Customers MUST NOT include in any return their own equipment and/or accessories not originally-included/supplied by exCellular.co.za. exCellular.co.za will not accept any responsibility for loss or non-return of such articles.

exCellular.co.za requires that a customer print, fill in and sign a Warranty Form. Click Here to be directed to the Warranty Form.

Warranty Terms - Limitations of warranty

Factors that are limited by the 12 Month Limited Warranty
a. wear and tear following three months of the possession of a product by a customer, and/or
b. keyboard, keypad or tactile hardware performance, usability and aesthetics following three months of the possession of a product by a customer, and/or
c. battery/power/energy life and effciency following three months of the possession of a product by a customer.

Warranty Terms - Declination of warranty

Factors that would deem devices as non-warranty and hence void any and all warranty on a product:
a. Physical damage, and/or
b. Liquid damage, and/or
c. Unauthorized repair, and/or
d. Downloading of illegal software, and/or
e. Non-manufacture approved accessories, and/or
f. Any indication of customer-negligence, and/or
g. Acts of God / Natural Disasters.

Warranty Terms - Locally-sourced and Internationally-sourced products

In the instance where a product supplied to a customer was sourced by exCellular.co.za from official local distributors, such as but not limited to local network carriers or agents, the warranty may in some instances be redeemable and honoured with the local network carriers or agent. The customer will be instructed to return the product to the nearest preferred distributor or agent to receive warranty services. Any local network carrier or agent may refuse to honour any such warranty for reasons exclusive to any such local network carriers or agents. In the instance a local network carrier or agent refuses to warranty a product sourced from the respected local distributor or agent for the reason but not limited to the fact that the product in question was not purchased directly from them by the customer - the warranty is redeemable and honoured only by and with exCellular.co.za and must be returned to exCellular.co.za.

In the instance where a product supplied to a customer was sourced by exCellular.co.za from international distributors, such as but not limited to international network carriers or agents, the warranty is redeemable and honoured only by and with exCellular.co.za directly and must be returned to exCellular.co.za.

RETURNS AND REFUNDS POLICY

Returns and Refunds Terms - Essential Reading

You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once an order is placed with or at exCellular.co.za, it is deemed that you have read and understood the terms and conditions for any such purchase.

The provision of goods and services by exCellular.co.za is subject to availability. In case of unavailability, exCellular.co.za will refund the client in full within 7 business days if in such time availability could not be made possible.

exCellular.co.za will refund a customer in full for products purchased and returned within 10 business days of the product being received by the customer.

The delivery costs and/or associated fees of the return of a product will be the liability of the customer returning the product.

Any product returned in this instance must be unopned, unused and unscathed in any way.

Any refund processed in this instance WILL NOT include delivery costs and/or associated fees. You will only be refunded for the purchased-price of the products.

exCellular.co.za requires that a customer print, fill in and sign a Return Form. Click Here to be directed to the Return Form.

OTHER BUSINESSES

Parties other than exCellular.co.za and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. exCellular.co.za does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY exCellular.co.za ON AN "AS IS" AND "AS AVAILABLE" BASIS. exCellular.co.za MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, exCellular.co.za DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. exCellular.co.za DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM exCellular.co.za ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. exCellular.co.za WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU,AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

DESCRIPTION OF GOODS OR SERVICES

exCellular.co.za is a business in the ELECTRONICS industry that markets and sells ELECTRONICS.

EXPORT RESTRICTION

The offering on this website is available to South African customers and a limited list of other Southern African customers mentioned in the Delivery Policy within the terms and conditions.

PRIVACY POLICY

exCellular.co.za shall take all reasonable steps to protect the personal information of users and warrants not to directly supply any such personal information to third-parties or non-affiliatesd organisations.

PAYMENT OPTIONS

Payments may be made via bank transfer into the Ex-Group Online Stores bank account, the details of which will be provided automatically should you create an order.

MERCHANT OUTLET COUNTRY AND CURRENCY

The merchant outlet country at the time of presenting payment is South Africa. Transaction Currency is South African Rand (ZAR).

RESPONSIBILITY

exCellular.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. exCellular.co.za takes responsibility to uphold all policies of the Consumer Protection Act of South Africa - and should any customer or third-party find that exCellular.co.za is not upholding this act in a legal and fair manner - please bring this to the attention of exCellular.co.za.

The Consumer Protection Act can be found at the following web page: http://www.info.gov.za/view/DownloadFileAction?id=99961

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and exCellular.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

exCellular.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice

COMPANY INFORMATION

This website is run by Ex-Group Online Stores CC (Registration Number 2008/203237/23) based in South Africa trading respectively as exCellular.co.za.

CONTACT DETAILS

Support Email : support@excellular.co.za

Support Tel : 074 140 8378

Support Tel : 074 140 8686

© 2017 Ex-Group Online Stores // exCellular.co.za
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