exCellular.co.za shall take all reasonable steps to protect the personal information of users and warrants not to directly supply any such personal information to third-parties or non-affiliatesd organisations.
Terms & Conditions
exCellular.co.za and its affiliates provide their services to you
subject to the following conditions.
If you visit or shop at exCellular.co.za, you accept and abide by
all of the following conditions listed on this page.
Please read them carefully. In addition, when you use any current
or future exCellular.co.za service or visit or purchase from any
business affiliated with exCellular.co.za, whether or not
included in the exCellular.co.za web site, you also will be
subject to the guidelines and conditions applicable to such
service or business.
ELECTRONIC COMMUNICATIONS
When you visit exCellular.co.za or send e-mails to us or
communicate via voice transfer methods, you are communicating
with us electronically. You consent to receive communications
from us electronically.
We will communicate with you by e-mail or by posting notices on
this site or via voice transfer methods. You agree that all
agreements, notices, disclosures and other communications that we
provide to you electronically satisfy any legal requirement that
such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos,
button icons, images, audio clips, digital downloads, data
compilations, and software, is the property of exCellular.co.za
or its content suppliers and protected by South Africa and
international copyright laws. The compilation of all content on
this site is the exclusive property of exCellular.co.za and
protected by South Africa and international copyright laws. All
software used on this site is the property of exCellular.co.za or
its software suppliers and protected by South Africa and
international copyright laws.
LICENSE AND SITE ACCESS
exCellular.co.za grants you a limited license to access and make
personal use of this site and not to download (other than page
caching) or modify it, or any portion of it, except with express
written consent of exCellular.co.za. This license does not
include any resale or commercial use of this site or its
contents;
Any collection and use of any product listings, descriptions, or
prices; any derivative use of this site or its contents; any
downloading or copying of account information for the benefit of
another merchant; or any use of data mining, robots, or similar
data gathering and extraction tools. This site or any portion of
this site may not be reproduced, duplicated, copied, sold,
resold, visited, or otherwise exploited for any commercial
purpose without express written consent of exCellular.co.za. You
may not frame or utilize framing techniques to enclose any
trademark, logo, or other proprietary information (including
images, text, page layout, or form) of exCellular.co.za and our
affiliates without express written consent. You may not use any
meta tags or any other "hidden text" utilizing
exCellular.co.za's name or trademarks without the express written
consent of exCellular.co.za. Any unauthorized use terminates the
permission or license granted by exCellular.co.za. You are
granted a limited, revocable, and non-exclusive right to create a
hyperlink to the home page of exCellular.co.za so long as the
link does not portray exCellular.co.za, its affiliates, or their
products or services in a false, misleading, derogatory, or
otherwise offensive matter.
You may not use any exCellular.co.za logo or other proprietary
graphic or trademark as part of the link without express written
permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the
confidentiality of your account and password and for restricting
access to your computer, and you agree to accept responsibility
for all activities that occur under your account or password. If
you are under 18, you may use exCellular.co.za only with
involvement of a parent or guardian. exCellular.co.za and its
affiliates reserve the right to refuse service, terminate
accounts, remove or edit content, or cancel orders in their sole
discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and
submit suggestions, ideas, comments, questions, or other
information, so long as the content is not illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of
intellectual property rights, or otherwise injurious to third
parties or objectionable and does not consist of or contain
software viruses, political campaigning, commercial solicitation.
You may not use a false e-mail address, impersonate any person or
entity, or otherwise mislead as to the origin of content.
exCellular.co.za reserves the right (but not the obligation) to
remove or edit such content, but does not regularly review posted
content. If you do post content or submit material, and unless we
indicate otherwise, you grant exCellular.co.za and its affiliates
a non-exclusive, royalty-free, perpetual, irrevocable, and fully
sub-licensable right to use, reproduce, modify, adapt, publish,
translate, create derivative works from, distribute, and display
such content throughout the world in any media. You grant
exCellular.co.za and its affiliates and sub-licensees the right
to use the name that you submit in connection with such content,
if they choose. You represent and warrant that you own or
otherwise control all of the rights to the content that you post;
that the content is accurate; that use of the content you supply
does not violate this policy and will not cause injury to any
person or entity; and that you will indemnify exCellular.co.za or
its affiliates for all claims resulting from content you supply.
exCellular.co.za has the right but not the obligation to monitor
and edit or remove any activity or content. exCellular.co.za
takes no responsibility and assumes no liability for any content
posted by you or any third party.
Any order must be paid for within seven days of the order being placed. Therefore any order not paid for within the seven day period will be accepted by exCellular.co.za as a cancellation - and as such the order will no longer be valid.
COPYRIGHT COMPLAINTS
exCellular.co.za and its affiliates respect the intellectual
property of others. If you believe that your work has been copied
in a way that constitutes copyright infringement, contact us with
your complaint.
PRODUCT DESCRIPTIONS AND ILLUSTRATIONS
exCellular.co.za and its affiliates attempt to be as accurate as
possible. However, exCellular.co.za does not warrant that product
descriptions or other contents of this site is accurate,
complete, reliable, current, or error-free. If a product offered
by exCellular.co.za itself is not as described, your sole remedy
is to return it in unused condition. A product will not be
eligible for return should an undesired specification not be met,
or should the contents of the box not match that of a different
supplier. The customer must enquire as to the stock availability
and specifications of a product before making a purchase –
and as such in the case of stock/detail/specification
confirmation by exCellular.co.za, the customer must specify the
respected details to be supplied. When an item is marked R 0.00
on this website it will be defined as a pre-order item where
customers can place there names on a waiting list for this
product. When exCellular.co.za obtains stock of this item from
the manufacturers it will be priced accordingly and customers who
have pre-ordered will be informed the moment stock arrives. We
will not deliver any product marked R 0.00 as they are pre-order
items. exCellular.co.za reserves the right to cancel any order
and process a refund.
IMPORTED / BRANDED PRODUCTS
exCellular.co.za supplies not only locally-sourced products - but
in other instances internationally-sourced products, commonly
known as imported products, grey imports, or grey products.
Official distributors located within South Africa ARE NOT not
obliged to honour the warranty of internationally-sourced
products. exCellular.co.za will be responsible for honouring the
warranty directly. Refer to the Warranty Policy below for more
information.
Certain products may be branded by a certain carrier or distributor, for example, the boot-screen will include the logo of the respected carrier the product was sourced from.
DELIVERY POLICY
Delivery - Essential Reading
Delivery is subject to payment receipt and stock availability by
exCellular.co.za. Customers are liable for costs and fees
associated with delivery - including optional insurance where
necessary. You must not make any purchase through this site
unless you understand and agree all our terms and conditions.
Once an order is placed with or at exCellular.co.za, it is deemed
that you have read and understood the terms and conditions for
any such purchase.
Delivery - Methods (within South Africa)
1. RAM Hand-to-Hand Couriers
Cost
R150.00 for the first item, and -
R25.00 for each additional item thereafter on the same order.
Description
Delivered to your physical address using RAM Hand-to-Hand
couriers.
ETA
Usually 1-4 business days from date of dispatch. Deliveries are made between 08:00 - 17:00.
Insurance
Delivery is insured for any single order in total of R8000.00 or
less.
If the order total amounts to more than R8000.00, the customer is
provided the option of adding Optional Insurance charged at 1% of
the order total. Should Optional Insurance not be taken by the
customer in this case, any loss, theft or damage or compromise of
the contents of the order during transit will be the sole
responsiblity of the customer. exCellular.co.za and/or the
courier utilized will not be liable for any such compromise.
Accessories: Important
exCellular.co.za specializes in the supply of Mobile Phones and
Tablet PCs - and as such exCellular.co.za tries to maintain a
constant level of stock-availability on-hand. In the instance
where an accessory (e.g. Screen Protector, Protective Case) is
ordered alongside a Mobile Phone or Tablet PC - delivery may take
longer. The reason for this is that since the Accessories market
is so individualistic and vast in nature, exCellular.co.za DOES
NOT under any circumstance keep stock of accessories on-hand. The
delay involved would however be minimal, as all accessories are
supplied by local distributors. In the event that an accessory is
out of stock from the suppliers, the client will be notified
immediately upon exCellular.co.za finding out - and the customer
will be given the option of being delivered what is available on
the order placed and refunded for what could not be made
available, or the customer will be offered a refund for the full
order if this is what the customer desires. Alternatively,
exCellular.co.za will also compile a relevant list of similar
accessories that are available, and the customer could opt for
the alternative accessory. The difference in price would mean
that - if lower than the original accessory ordered, a refund
will be processed for the difference - and if higher than the
original accessory ordered, the customer will be required to
advance a payment for the difference.
Delivery - Methods (outside South Africa)
1. Internet Express Couriers
Cost
R850.00 for the first item, and -
R50.00 for each additional item thereafter on the same order.
Description
Delivered to your physical address using Internet Express
couriers or affiliated agents of Internet Express couriers.
ETA
Usually 6-12 business days from date of dispatch. Deliveries are made during standard business hours.
Insurance
Insurance is compulsory and is charged at 2.28% of the order
total.
Fees
Please note that the customs/importation office of your country
may charge additional fees such as but not limited to VAT, Tax,
Duties and/or other importation fees upon arrival of the order in
your country. The customer is fully liable for these additional
fees and exCellular.co.za will not accept responsibility or
liability thereof. Please contact us should you feel that there
may be a legal workaround in this regard.
Accessories: Important
exCellular.co.za specializes in the supply of Mobile Phones and
Tablet PCs - and as such exCellular.co.za tries to maintain a
constant level of stock-availability on-hand. In the instance
where an accessory (e.g. Screen Protector, Protective Case) is
ordered alongside a Mobile Phone or Tablet PC - delivery may take
longer. The reason for this is that since the Accessories market
is so individualistic and vast in nature, exCellular.co.za DOES
NOT under any circumstance keep stock of accessories on-hand. The
delay involved would however be minimal, as all accessories are
supplied by local distributors. In the event that an accessory is
out of stock from the suppliers, the client will be notified
immediately upon exCellular.co.za finding out - and the customer
will be given the option of being delivered what is available on
the order placed and refunded for what could not be made
available, or the customer will be offered a refund for the full
order if this is what the customer desires. Alternatively,
exCellular.co.za will also compile a relevant list of similar
accessories that are available, and the customer could opt for
the alternative accessory. The difference in price would mean
that - if lower than the original accessory ordered, a refund
will be processed for the difference - and if higher than the
original accessory ordered, the customer will be required to
advance a payment for the difference.
WARRANTY POLICY
Warranty Terms - Essential Reading
You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once an order is placed with or at exCellular.co.za, it is deemed that you have read and understood the terms and conditions for any such purchase.
Warranty Terms - General information of warranty
exCellular.co.za provides a 12 Month Limited Warranty on all
products sold by exCellular.co.za. This warranty is designated in
various areas on the exCellular.co.za website as the
"Excellular Standard Warranty".
If a product supplied by exCellular.co.za becomes faulty or malfunctions within the first 7 days of the product being in possession of the customer or receiver on behalf of the customer, exCellular.co.za will, at the cost of exCellular.co.za collect and either refund the customer in full or supply a brand new replacement - provided the the collection and redelivery location is within South Africa. A refund will only be granted once the product/s including packaging and originally-included/supplied accessories and/or equipment is received by exCellular.co.za. Any replacement will remain the sole and complete property of exCellular.co.za until the product/s being replaced has been received by exCellular.co.za included with all packaging and originally-included/supplied accessories and/or equipment.
If a product supplied by exCellular.co.za becomes faulty after the first 7 days of the product being in possession by a customer or receiver on behalf of the customer, the customer must, at the cost of the customer return the product to exCellular.co.za to redeem the warranty and must, at the cost of the customer collect the repaired or replaced product from exCellular.co.za once instructed.
Customers are responsible for backing up all data recorded on or within products bought from exCellular.co.za. exCellular.co.za will not be responsible for data and/or information loss incurred by but not limited to a product becoming faulty or malfunctioning of any sort. Customers MUST NOT include in any return their own equipment and/or accessories not originally-included/supplied by exCellular.co.za. exCellular.co.za will not accept any responsibility for loss or non-return of such articles.
exCellular.co.za requires that a customer print, fill in and sign a Warranty Form. Click Here to be directed to the Warranty Form.
Warranty Terms - Limitations of warranty
Factors that are limited by the 12 Month Limited Warranty
a. wear and tear following three months of the possession of a
product by a customer, and/or
b. keyboard, keypad or tactile hardware performance, usability
and aesthetics following three months of the possession of a
product by a customer, and/or
c. battery/power/energy life and effciency following three months
of the possession of a product by a customer.
Warranty Terms - Declination of warranty
Factors that would deem devices as non-warranty and hence void
any and all warranty on a product:
a. Physical damage, and/or
b. Liquid damage, and/or
c. Unauthorized repair, and/or
d. Downloading of illegal software, and/or
e. Non-manufacture approved accessories, and/or
f. Any indication of customer-negligence, and/or
g. Acts of God / Natural Disasters.
Warranty Terms - Locally-sourced and
Internationally-sourced products
In the instance where a product supplied to a customer was
sourced by exCellular.co.za from official local distributors,
such as but not limited to local network carriers or agents, the
warranty may in some instances be redeemable and honoured with
the local network carriers or agent. The customer will be
instructed to return the product to the nearest preferred
distributor or agent to receive warranty services. Any local
network carrier or agent may refuse to honour any such warranty
for reasons exclusive to any such local network carriers or
agents. In the instance a local network carrier or agent refuses
to warranty a product sourced from the respected local
distributor or agent for the reason but not limited to the fact
that the product in question was not purchased directly from them
by the customer - the warranty is redeemable and honoured only by
and with exCellular.co.za and must be returned to
exCellular.co.za.
In the instance where a product supplied to a customer was sourced by exCellular.co.za from international distributors, such as but not limited to international network carriers or agents, the warranty is redeemable and honoured only by and with exCellular.co.za directly and must be returned to exCellular.co.za.
RETURNS AND REFUNDS POLICY
Returns and Refunds Terms - Essential Reading
You must not make any purchase through this site unless you
understand and agree all our terms and conditions. Once an order
is placed with or at exCellular.co.za, it is deemed that you have
read and understood the terms and conditions for any such
purchase.
The provision of goods and services by exCellular.co.za is
subject to availability. In case of unavailability,
exCellular.co.za will refund the client in full within 7 business
days if in such time availability could not be made possible.
exCellular.co.za will refund a customer in full for products
purchased and returned within 10 business days of the product
being received by the customer.
The delivery costs and/or associated fees of the return of a
product will be the liability of the customer returning the
product.
Any product returned in this instance must be unopned, unused and
unscathed in any way.
Any refund processed in this instance WILL NOT include delivery
costs and/or associated fees. You will only be refunded for the
purchased-price of the products.
exCellular.co.za requires that a customer print, fill in and sign a Return Form. Click Here to be
directed to the Return
Form.
OTHER BUSINESSES
Parties other than exCellular.co.za and its subsidiaries operate
stores, provide services, or sell product lines on this site. In
addition, we provide links to the sites of affiliated companies
and certain other businesses. We are not responsible for
examining or evaluating, and we do not warrant the offerings of,
any of these businesses or individuals or the content of their
Web sites. exCellular.co.za does not assume any responsibility or
liability for the actions, product, and content of all these and
any other third parties. You should carefully review their
privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY exCellular.co.za ON AN "AS IS"
AND "AS AVAILABLE" BASIS. exCellular.co.za MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS
TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT,
MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE
THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW,
exCellular.co.za DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
exCellular.co.za DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR
E-MAIL SENT FROM exCellular.co.za ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. exCellular.co.za WILL NOT BE LIABLE FOR ANY
DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING,
BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND
CONSEQUENTIAL DAMAGES.CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS
ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN
DAMAGES.IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE
DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU,AND
YOU MIGHT HAVE ADDITIONAL RIGHTS.
DESCRIPTION OF GOODS OR SERVICES
exCellular.co.za is a business in the ELECTRONICS industry that
markets and sells ELECTRONICS.
EXPORT RESTRICTION
The offering on this website is available to South African
customers and a limited list of other Southern African customers
mentioned in the Delivery Policy within the terms and conditions.
PRIVACY POLICY
exCellular.co.za shall take all reasonable steps to protect the
personal information of users and warrants not to directly supply
any such personal information to third-parties or non-affiliatesd
organisations.
PAYMENT OPTIONS
Payments may be made via bank transfer into the Ex-Group Online
Stores bank account, the details of which will be provided
automatically should you create an order.
MERCHANT OUTLET COUNTRY AND CURRENCY
The merchant outlet country at the time of presenting payment is
South Africa. Transaction Currency is South African Rand (ZAR).
RESPONSIBILITY
exCellular.co.za takes responsibility for all aspects relating to
the transaction including sale of goods and services sold on this
website, customer service and support, dispute resolution and
delivery of goods. exCellular.co.za takes responsibility to
uphold all policies of the Consumer Protection Act of South
Africa - and should any customer or third-party find that
exCellular.co.za is not upholding this act in a legal and fair
manner - please bring this to the attention of exCellular.co.za.
The Consumer Protection Act can be found at the following web
page: http://www.info.gov.za/view/DownloadFileAction?id=99961
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and
exCellular.co.za chooses as its domicilium citandi et executandi
for all purposes under this agreement, whether in respect of
court process, notice, or other documents or communication of
whatsoever nature.
VARIATION
exCellular.co.za may, in its sole discretion, change this
agreement or any part thereof at any time without notice
COMPANY INFORMATION
This website is run by Ex-Group Online Stores CC (Registration
Number 2008/203237/23) based in South Africa trading respectively
as exCellular.co.za.
CONTACT DETAILS
Support Email : [email protected]
Support Tel : 074 140 8378
Support Tel : 074 140 8686
