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Frequently Asked Qustions




Hey there, don't be alarmed by all the HIGHLIGHTED words - we just did that to make it easier for you to find the question you're looking for!



Who is allowed to buy a product from exCellular.co.za?

exCellular.co.za retails to all members of the public, so long as delivery of the product is within South Africa.

We have for the moment suspended delivery to other Southern African countries which include: Botswana, Lesotho, Mozambique, Namibia, Swaziland, Zambia and Zimbabwe. This was done temporarily so that we can find a more consistent, reliable and affordable courier solution.

How does a customer buy a product from exCellular.co.za?

Please Click Here to visit the How To Buy page for detailed instructions on how to place an order.

Can a customer buy a product on credit with monthly instalments from exCellular.co.za?

We currently allow purchases via MobiCred’s online credit facility.

To learn more about MobiCred and how the process works, Click Here to visit the MobiCred Payment information page.

What is the price of any given product listed at exCellular.co.za?

exCellular.co.za clearly advertises the price of all available products on the respected product's listing page or within the various sections of the website that have multiple product listings, such as a category or search page.

Customer's often call to inquire about the price of a product, and the simple answer to this frequently asked question, is that the price is listed right here at exCellular.co.za for your convenience.

Any customer is more than welcome to call in and inquire about pricing simply to confirm, and we will gladly respond.

Are there any hidden costs to a product?

exCellular.co.za tries to maintain a transparent and ethical image in all business aspects.

The price of the product listed at exCellular.co.za is the full price of the actual product - there are no additional charges or fees added onto the product without the knowledge of the customer. All prices listed include VAT, so the price you see is the final price for the product.

The only additional cost to an order includes delivery.

To learn more about delivery costs and details, please Click Here.

How long does a customer have to pay for an order?

Any order must be paid for within 72 hours of the order being placed.

Any order not paid for within the 72 hour period will be accepted by exCellular.co.za as a cancellation - and as such the order will no longer be valid.

The reason for this is, when you place an order, the product you ordered is reserved, and "taken off the shelf". Furthermore, prices on the products we sell constantly fluctuate due to availability and competitiveness of the market.

In the case of Credit/Cheque Card, Direct Deposit and MobiCred payments, the authorisation is immediate and no action is required on your part.

But in the case of EFT Payments, please make sure your Proof of Payment is sent to us within the 72 hour period.

Does exCellular.co.za have a physical branch and/or walk-in store that a customer can shop at?

exCellular.co.za is a distribution-point, and as such we do not have a physical branch and/or walk-in store. All sales are conducted strictly online.

Should you be interesting in a bulk order, and would like a face-to-face, as well as the option to collect a bulk order, you are more than welcome to give us a call, and we will accommodate you at our offices, in Middelburg Mpumalanga.

Are the products sold by exCellular.co.za brand new?

All products sold at exCellular.co.za, are brand new, unopened and unused.

We DO NOT sell or list secondhand and/or refurbished products.

Are the products sold by exCellular.co.za original, authentic and/or genuine?

All products sold at exCellular.co.za, are original, genuine products.

We DO NOT sell fakes, replicas or counterfeits of any sort.

Are the products sold by exCellular.co.za unlocked and/or completely functional in South Africa?

All products sold by exCellular.co.za are open to all carriers, and thus not locked to any specific service provider or network.

In certain instances, a product may be branded by a certain carrier or distributor, for example: The boot-screen may include the logo of the respected carrier the product was sourced from.

What forms of payment are accepted by exCellular.co.za?

We currently accept payment via Credit/Cheque Card (VISA/MasterCard), as well as EFT or Direct Deposits.

We also include the option to purchase the product on credit via MobiCred.

To learn more about our payment methods, Click Here to visit Payment Methods information page.

We generally discourage payment via cheque - as it takes seven working days for a cheque to clear. In the instance where a customer pays using a deposited cheque, we will require that the cheque first clears before any sort of processing takes place.

How long does it take exCellular.co.za to process an order?

Orders are only processed once payment is received or confirmed.

Credit/Cheque Card and Direct Deposits:
Credit and Cheque Card, as well as Direct Deposits reflect immediately. As long as the order was placed before 15:00 - the order will be processed the very same day for dispatch.

EFT Payments:
We currently bank with Standard Bank. All EFT Payments, even if made from a Standard Bank account reflect the next business day - provided the EFT payment was made before 13:00, and provided it was made on a business day.

Weekends and Public Holidays interfere with the reflection time of EFT payments, and it could take an additional 24 hours on the following business day to reflect.

Sending your EFT proof of payment could certainly assist in speeding up the processing time of an order, depending on the circumstances and the proof of payment provided.

What warranty does exCellular.co.za provide on products?

exCellular.co.za provides a 12 month limited warranty on all products. Certain products, like some Samsung mobile phones include a 24 month warranty.

Click Here to read more about the warranty and returns process.

Does exCellular.co.za accept trade-ins or purchase secondhand products from customers?

Due to the high-risk nature of mobile devices, we DO NOT accept trade-ins of brand new products.

Also, due to the problematic circumstances faced by many secondhand and even refurbished devices, we do not trade-in secondhand or refurbished items.

© 2020 Ex-Group Online Stores // exCellular.co.za
NOTICE: We are currently migrating, and our contact number will NOT BE operational during this period. Kindly note that orders MAY STILL BE placed and email inquiries WILL STILL BE responded to, but any orders placed will only be dispatched after our migration period, which will be 19 June 2018. We sincerely apologise for any inconvenience.