Country: South Africa --- Currency: SA Rands [ZAR] ---
 
 
 
 
   
 

Frequently Asked Questions


Question: Who is allowed to buy a product from exCellular.co.za?
exCellular.co.za retails to all members of the public, so long as delivery of the product is within South Africa, or to certain Southern African countries which include: Botswana, Lesotho, Mozambique, Namibia, Swaziland, Zambia and Zimbabwe.


Question: How does a customer buy a product from exCellular.co.za?
Please Click Here to visit the How To Buy page for detailed instructions on how to place an order.


Question: What is the price of any given product listed at exCellular.co.za?
exCellular.co.za clearly advertises the price of all available products on the respected product's listing page or within the various sections of the website that have multiple product listings, such as a category or search page.

Customer's often call to inquire about the price of a product, and the simple answer to this frequently asked question, is that the price is listed right here at exCellular.co.za for your convenience.

Every customer has every right however to call in and inquire about pricing simply to confirm, and exCellular.co.za will gladly respond.


Question: Are there any hidden costs to a product?
exCellular.co.za tries to maintain a transparent and ethical image in all business aspects.

The price of the product listed at exCellular.co.za is the full price of the actual product - there are no additional charges or fees added onto the product without the knowledge of the customer.

The only additional cost to an order includes delivery.

To learn more about delivery costs and details, please Click Here.


Question: How long does a customer have to pay for an order?
Any order must be paid for within seven days of the order being placed.

Any order not paid for within the seven day period will be accepted by exCellular.co.za as a cancellation - and as such the order will no longer be valid.


Question: Does exCellular.co.za have a physical branch and/or walk-in store that a customer can shop at?
exCellular.co.za is a distribution-point, and as such exCellular.co.za does not have a physical branch and/or walk-in store.


Question: How can a customer trust the buying-online-process provided by exCellular.co.za?
exCellular.co.za is a well-established entity within South Africa, and owe much of the reputation of exCellular.co.za to word of mouth by valued customers.

An example of such feedback can be viewed at the well-known and acclaimed comparison shopping site PriceCheck.co.za - please Click Here to read reviews provided by valued exCellular.co.za customers.


Question: Are the products sold by exCellular.co.za brand new and/or genuine/original/authentic?
All products sold by exCellular.co.za are brand new and include the factory-original packaging and accessories.

exCellular.co.za DOES NOT in any instance sell fake, counterfeit or replica products.


Question: Are the products sold by exCellular.co.za unlocked and/or completely functional in South Africa?
All products sold by exCellular.co.za are open to all carriers, and thus not locked to any specific service provider or network.

In certain instances, a product may be branded by a certain carrier or distributor, for example, the boot-screen will include the logo of the respected carrier the product was sourced from.


Question: What forms of payment are accepted by exCellular.co.za?
Currently payments accepted by exCellular.co.za are via EFT or Direct/Cash Deposits.

exCellular.co.za is currently in the process of reviewing a credit card payment system, however credit card payments are not accepted for the time-being.

exCellular.co.za generally discourages payment via cheque - as it takes seven working days for a cheque to clear. In the instance where a customer pays using a deposited cheque, exCellular.co.za will require that the cheque first clears before any sort of processing takes place.


Question: How long does it take exCellular.co.za to process an order?
Orders are only processed once payment is received.

Cash/Direct Deposits reflect immediately, however the bank statement is strictly reviewed ONCE A DAY.

exCellular.co.za currently banks with Standard Bank. All EFT Payments, even if made from a Standard Bank account reflect the next day (during the early stages of the morning) - provided the EFT payment was made before 13:00.

Please keep in mind that exCellular.co.za DOES NOT require any customer to provide the proof of payment (or a stamped deposit slip) - since the definition of a payment to exCellular.co.za essentially means that it is reflecting (and cleared) on the bank statement of exCellular.co.za


Question: Could exCellular.co.za tell me more about the delivery process?
exCellular.co.za understands that nobody likes to wait - and so exCellular.co.za frequently carries stock of the most popular Mobile Phones and Tablet PCs listed on exCellular.co.za.

To learn more about delivery costs and details, please Click Here.

Question: What warranty does exCellular.co.za provide on products?
exCellular.co.za provides a 12 month limited warranty on all products - please Click Here to read more about the warranty and returns process.


Question: What does a customer do when a product bought from exCellular.co.za becomes faulty or damaged?
Please Click Here to read more about the warranty and returns process.


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